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山东财经大学国际商务函电课件unit 12 Complaints and Adjustments
山东财经大学 国际商务函电 课件 unit 12 Complaints Adjustments
2016/11/29
山东财经大学国际商务函电课件unit 12 Complaints and Adjustments。
Customer complaints as a source of customer-focused process improvement: A constructive case study
customer orientation process improvement complaints
2008/11/11
Process-based thinking commonly focuses on enhancing the efficiency of processes, while it is often criticized for not paying enough attention to the customer. This paper argues that customer complai...