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Customer protest: Exit, voice or negative word of mouth
voice word of mouth WOM exit satisfaction
2008/11/11
Of the three forms of protest the propensity of word of mouth (WOM) seems to be the most common, and the most exclusive form of protest seems to be exit. The propensity for voice lies in between. The...
Thy Neighbor's Portfolio: Word-of-Mouth Effects in the Holdings and Trades of Money Managers
Thy Neighbor's Portfolio Word-of-Mouth Effects Trades Money Managers
2014/3/18
Amutual fund manager is more likely to buy (or sell) a particular stock in any quarter if other managers in the same city are buying (or selling) that same stock. This pattern shows up even when the f...