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The article points out that developments in electronic banking technology and its increasing popularity among banking customers offer banks in the U.S. with powerful tool for serving the community as ...
Technology is fast altering the business servicescape. Its role in improving customer service levels is being used strategically and increasingly by service organizations. The service attributes and q...
The article offers information on the study conducted by Mercator Advisory Group Inc., which assesses the state of online banking in the U.S. and suggests ways on how banks can maximize its use. It sa...
Parameters involved with e-banking are: customer acceptance and satisfaction, service rendered, value added for both the organization and consumer, privacy issues, profitability, operational risk, and...

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